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Payment, Cancellation, and Refund Policy

Effective Date: July 22, 2026
This Payment, Cancellation and Refund Policy applies to all appointments, service calls, diagnostics, repairs, parts purchases and other services provided by:
GERBEAR’S CERTIFIED MOBILE REPAIR LLC
Document Number: L24000456493
FEI/EIN: 33-1705496
121 Air Force Street
Fort Walton Beach, FL 32547
Phone: 850-614-0088
Email: gerald7652@live.com


Payment Terms
Payment is due according to the terms shown in the customer’s appointment confirmation, estimate, invoice, digital invoice or payment link. Unless otherwise agreed in writing, the remaining balance is due immediately upon completion of the scheduled service.
By submitting a payment, the customer confirms that they are authorized to use the selected payment method and authorize GerBear’s Certified Mobile Repair LLC to charge the approved amount.
GerBear’s Certified Mobile Repair LLC accepts credit cards, debit cards and approved online payment methods.


Non-Refundable Payments
All credit card, debit card and online payment transactions are considered final and non-refundable once processed, except where otherwise required by law or specifically stated in this policy.
Non-refundable charges may include:

  • Service-call fees

  • Diagnostic fees

  • Emergency-service fees

  • Travel or mobilization fees

  • Appointment deposits

  • Cancellation or no-show fees

  • Labor that has already been performed

  • Time reserved for an appointment

  • Parts that have been ordered, installed or specially purchased

  • Processing fees

  • Completed repair and maintenance services
     

Service-call and diagnostic fees compensate GerBear’s Certified Mobile Repair LLC for the technician’s travel, time, inspection, testing and professional evaluation. These fees remain due even when the customer chooses not to proceed with a recommended repair or when additional problems are discovered.
Payment is not contingent upon a particular diagnosis, repair recommendation or vehicle outcome unless GerBear’s Certified Mobile Repair LLC has provided a specific written guarantee.

A customer is not entitled to a refund solely because:

  • The customer changes their mind;

  • The customer declines the recommended repair;

  • The vehicle requires additional work;

  • The vehicle continues to experience an unrelated or pre-existing problem;

  • A diagnostic service does not result in an immediate repair;

  • The customer hires another repair provider;

  • The customer is dissatisfied with a repair recommendation or estimated cost; or

  • The vehicle cannot be repaired because of its condition, unavailable parts or circumstances outside GerBear’s Certified Mobile Repair LLC’s reasonable control.

 

Appointment Deposits and Advance Payments
Any deposit or advance payment made through the online appointment system, digital invoice or payment link reserves technician availability and may also cover administrative work, travel preparation, parts research or scheduling expenses.
Once an appointment has been accepted and technician time has been reserved, the deposit or advance payment is non-refundable. When applicable, the payment will be credited toward the customer’s final invoice.


Cancellations and Rescheduling
Appointments canceled or rescheduled less than 24 hours before the scheduled service time are subject to a $75 cancellation fee.
Failure to provide access to the vehicle, failure to provide accurate location information, failure to respond when the technician arrives or failure to attend the scheduled appointment may be treated as a late cancellation or no-show.


Any appointment deposit may be applied toward the cancellation fee and will not be refunded.


GerBear’s Certified Mobile Repair LLC may adjust appointment times because of technician availability, workload, weather, emergencies, road conditions, parts availability or the unexpected length of an earlier repair. Reasonable scheduling adjustments do not automatically entitle the customer to a refund.

 

Parts and Special Orders
Deposits and payments for parts are non-refundable once the parts have been ordered or purchased.
Special-order, electrical, programmed, customized, installed or previously used parts cannot be returned or refunded unless the part is confirmed to be defective and returnable under the applicable manufacturer or supplier warranty.


Any approved return may be subject to shipping charges, supplier fees and restocking fees.


Additional Repairs
If additional problems are discovered, GerBear’s Certified Mobile Repair LLC will obtain the customer’s approval before performing additional repairs or charging for additional labor or parts.


Approval may be provided verbally, electronically, through text message, through email, by digital signature or through an online invoice or payment link.


Limited Refund Exceptions
A refund or payment correction may be considered when:

  • The customer was accidentally charged more than once;

  • The amount charged was different from the amount authorized;

  • GerBear’s Certified Mobile Repair LLC cancels the service and no compensable travel, diagnostic work, labor, parts ordering or other service has occurred; or

  • A refund is required by applicable law.
     

Any approved refund will be returned to the original payment method when reasonably possible. Processing times are controlled by the customer’s bank or payment provider.

Payment Disputes and Chargebacks
Customers should contact GerBear’s Certified Mobile Repair LLC at 850-614-0088 before filing a payment dispute so the company has an opportunity to review and resolve the concern.

GerBear’s Certified Mobile Repair LLC reserves the right to dispute improper or fraudulent chargebacks and may provide the payment processor with appointment records, customer approvals, messages, invoices, photographs, technician records, parts receipts and other documentation supporting the transaction.
Nothing in this policy eliminates any rights that cannot legally be waived under applicable law or payment-network requirements.

Customer Acceptance
By scheduling an appointment online, authorizing a digital invoice, using a payment link, submitting a credit or debit card payment, approving an estimate or allowing service to begin, the customer acknowledges that they have read, understood and agreed to this Payment, Cancellation and Refund Policy.

The customer specifically understands that service-call fees, diagnostic fees, reserved appointment time, completed labor, ordered parts and other charges described in this policy are non-refundable.

Questions
Questions regarding a payment or invoice should be directed to:
GerBear’s Certified Mobile Repair LLC
Phone: 850-614-0088
Email: gerald7652@live.com
121 Air Force Street
Fort Walton Beach, FL 32547

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